Privacy Policy

Manildra Group is committed to respecting the privacy rights of all visitors to our Websites.
This Privacy Policy covers the use of the Websites and the services provided by Manildra Group and each related body corporate of any of the named Manildra entities.

Personal data generally means information that can be used to individually identify a person, and processing generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. We are the controller of your personal data processed in connection with the Websites.

The purpose of this Privacy Policy is to explain our data processing activities, including how and why we process personal data. In addition, this Privacy Policy outlines our duties and responsibilities regarding the protection of such personal data. The manner in which we process personal data will evolve over time and we will update this Policy from time to time to reflect changing practices.

Personal Data We Collect

We collect personal data about you when you provide it directly to us, when third parties provide us with personal data about you, or when personal data about you is automatically collected in connection with your use of our Websites. We do not disclose your personal data to third parties, except as outlined in this Privacy Policy.

In running and maintaining our Website, we may collect and process the following information:

Personal Data Collected Directly From You

We collect personal data directly from you when you provide it to us as follows:

Manildra Group Website

  • We collect your details to subscribe you to our “The Cultivator Magazine” and our “Shoalhaven Starches Newsletter”.
  • When you complete the information fields to receive brochures on our product range
  • When you complete the information fields to inquire about Manildra Group and;
  • When you log in to sign up to our growers portal or transport portal.

Lo-Fo Pantry + The Healthy Baker Websites

  • We collect your details to subscribe you to our newsletters – which contains new products, recipes etc.

Personal Data Collected Automatically

Some personal data is automatically collected when you use the Website, such as:

  • IP address;
  • device identifiers;
  • browser information; and
  • cookie data (as explained in Manildra Group’s Cookie Policy).

How We Use Personal Data

We process personal data to operate, improve, understand and personalise our services and use this data to:

  • complete orders including delivery or collection of goods;
  • personalise content based on your preferences;
  • contact you about our offers, subject to your marketing preferences;
  • communicate with you;
  • protect against or deter fraudulent, illegal or harmful actions;
  • respond to user inquiries;
  • provide support and assistance;
  • comply with our legal or contractual obligations;
  • enforce our terms and conditions; and
  • resolve disputes.

Lawful Basis for Processing

Purpose of Processing Lawful Basis for Processing Personal Data
Administration purposes Such processing is necessary for the performance of a contract between us and you, where necessary for the purpose of complying with our legal obligations and where you have consented to providing certain information in relation to your food order preferences at the time of purchase.
Training, quality monitoring or evaluating the services we provide Such processing is necessary for the legitimate interests pursued by us in monitoring and improving our Website’s services and their usage and ensuring that our users use the Website in accordance with our terms and conditions and policies.
Website services, including for troubleshooting, data analysis, and survey purposes We have a legitimate interest in operating and maintaining the Website and for related purposes including improving our services.
Statistical information that cannot be related back to individuals to help us improve the services we offer We have a legitimate interest in having access to certain analytics to ensure the products and services we provide are adequate.
Enforcing and Defending Our Rights We have a legitimate interest in ensuring that our services and the Website are used in accordance with our terms and conditions of use and policies. Where necessary for the purpose of complying with our legal obligations. Where necessary for the purpose of establishing, exercising or defending a legal claim, a prospective legal claim, legal proceedings or prospective legal proceedings.

Manildra Group will not use your personal data for marketing purposes without your consent. If you wish to stop receiving marketing communications from us, you can opt out at any time by clicking the “unsubscribe” link at the bottom of any marketing communication from us or by contacting us at the e-mail provided on our website.

How we Share Data with our Partners

We do not share any personally identifying data with third parties and will not disclose your personal data to any other party except as set out in this policy.

We may be required to disclose personal data in some circumstances to trusted third parties e.g. when our terms and conditions or other policies are breached. We may disclose such personal data, at our sole discretion, if we believe it necessary or appropriate in connection with investigation of fraud, IP infringement, piracy, or other unlawful activity. This may require disclosure of your name, address, phone number, email address, or company name.

We may engage other companies and people to perform tasks on our behalf (i.e. processors) and may need to share your information with them to provide you with our services.

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal data to law enforcement, other government officials, or other third parties without a court order, law enforcement request, legal process, or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to protect our rights or the rights of third parties, prevent physical harm or financial loss, or to report suspected illegal activity.

Data Retention

We will keep personal data only for as long as the retention of such personal data is deemed necessary for the purposes for which that personal data is processed (as described in this Privacy Policy) unless we are required to retain your personal data for a longer period (e.g. in the event of legal proceedings or investigations).

Third Party Links

On occasion we include links to third parties on the Website. Where we provide a link, it does not mean that we have any control over the linked website or its privacy policy or that we endorse or approve that website’s policy towards visitor privacy. You should review the linked website’s privacy policy before sending them any personal data.

Service-related Announcements and Changes

Any changes to this Privacy Policy in the future will be posted to the Website and, where appropriate, through email notification.

Contacting Us

For further information about this Privacy Policy or the processing of your personal data by or on our behalf, please contact us by using the contact details provided on our website.

While you may make a complaint in respect of our compliance with any data protections laws, we ask that you contact us in the first instance to give us the opportunity to address your concerns.

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